Privacy Policy
Last updated: 08-05-2025
At Marlene’s Cleaning, your privacy is our priority. This policy outlines how we collect, use, and protect your personal information as a residential cleaning client — including those who receive services twice a month, once a month, or as part of a move-in/move-out cleaning.
1. Information We Collect
We may collect the following personal information from clients:
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Full name
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Service address
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Phone number
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Email address
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Preferred service schedule (e.g. bi-monthly, monthly, move-in/out)
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Any notes you provide about your home, preferences, or cleaning needs
We do not collect payment or financial information directly through our website unless clearly stated at checkout.
2. How We Use Your Information
We use your information only to:
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Schedule and confirm cleaning appointments
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Communicate about your service (reminders, changes, follow-ups)
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Provide accurate, personalized cleaning based on your preferences
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Maintain internal scheduling, quality assurance, and service tracking
We will never sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Storage & Protection
Your information is securely stored on password-protected systems and accessible only by authorized Marlene’s Cleaning team members. We take reasonable steps to safeguard your data from unauthorized access, loss, or misuse.
4. Communication & Text Reminders
With your consent, we may send:
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Appointment reminders
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Schedule confirmations or rescheduling updates
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Occasional follow-up messages for service quality or feedback
You may opt out of non-essential communications at any time by replying STOP or contacting us.
5. Your Rights
You may:
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Request a copy of the information we have about you
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Ask us to update or correct your information
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Request that we delete your data after service completion
To do so, please contact us at:
📞 (339) 206-3667
📧 support@marlenescleaning.com
6. Policy Updates
We may update this policy from time to time. The latest version will always be available on our website, and material changes will be communicated to active clients.
7. Contact Us
If you have any questions about this Privacy Policy or how your information is used, please reach out:
Marlene’s Cleaning
📞 (339) 206-3667
📧 marleneusa2019@gmail.com