Privacy Policy
Last updated: 08-05-2025
At Marlene’s Cleaning, your privacy is our priority. This policy outlines how we collect, use, and protect your personal information as a residential cleaning client — including those who receive services twice a month, once a month, or as part of a move-in/move-out cleaning.
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1. Information We Collect
We may collect the following personal information from clients:
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Full name
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Service address
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Phone number
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Email address
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Preferred service schedule (e.g. bi-monthly, monthly, move-in/out)
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Any notes you provide about your home, preferences, or cleaning needs
We do not collect payment or financial information directly through our website unless clearly stated at checkout.
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2. How We Use Your Information
We use your information only to:
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Schedule and confirm cleaning appointments
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Communicate about your service (reminders, changes, follow-ups)
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Provide accurate, personalized cleaning based on your preferences
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Maintain internal scheduling, quality assurance, and service tracking
We will never sell, rent, or share your personal information with third parties for marketing purposes.
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3. Data Storage & Protection
Your information is securely stored on password-protected systems and accessible only by authorized Marlene’s Cleaning team members. We take reasonable steps to safeguard your data from unauthorized access, loss, or misuse.
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4. Communication & Text Reminders
With your consent, we may send:
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Appointment reminders
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Schedule confirmations or rescheduling updates
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Occasional follow-up messages for service quality or feedback
You may opt out of non-essential communications at any time by replying STOP or contacting us.
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5. Your Rights
You may:
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Request a copy of the information we have about you
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Ask us to update or correct your information
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Request that we delete your data after service completion
To do so, please contact us at:
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📞  (339) 206-3667
📧  support@marlenescleaning.com
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6. Policy Updates
We may update this policy from time to time. The latest version will always be available on our website, and material changes will be communicated to active clients.
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7. Contact Us
If you have any questions about this Privacy Policy or how your information is used, please reach out:
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Marlene’s Cleaning
📞 (339) 206-3667
📧  marleneusa2019@gmail.com
📧  support@marlenescleaning.com